Privacy Policy

Who we are

CORE Teamwear Limited is the data controller for personal data collected through this website and through our club operations where we decide how and why personal data is used.

Company number: 16211138. Registered office and trading address: Unit G, Station Works, Ascot, SL5 9ED.

Scope of this policy

This policy applies to personal data collected through coreteamwear.co.uk, our linked club shop pages, website forms, quote requests, enquiry channels, and related account or order workflows.

It does not cover third party websites or services that we link to. Those providers have their own privacy notices.

Personal data we collect

Depending on how you use our website and services, we may collect:

• Identity and contact data, including your name, email, phone number, club or organisation details, and delivery or billing details.
• Order and design data, including garment selections, customisation details, logo files, size data, and production preferences.
• Account and service data, including portal activity, order status interactions, and support communications.
• Technical and usage data, including page views, session events, device and browser data, and referral information.
• Payment and transaction metadata supplied by our payment providers. We do not store full payment card details on our own systems.

How we collect personal data

We collect personal data when you:

• Submit forms, request quotes, or contact us by email, phone, WhatsApp, or other supported channels.
• Create or use customer features such as club shops, order forms, or portal-linked pages.
• Place orders, upload files, or provide custom design and personalisation information.
• Browse our website, where we collect essential technical and analytics events in line with your cookie choices.

Legal bases for processing

Our lawful bases under UK GDPR are:

• Contract: to provide products, manage orders, and deliver related customer support.
• Legitimate interests: to run and secure our website and services, prevent abuse, and improve operations.
• Consent: for optional analytics or marketing cookies and for direct marketing where legally required.
• Legal obligation: for accounting, tax, fraud prevention, and legal compliance duties.

Cookies and tracking

We use a consent banner that lets you accept all cookies, reject optional cookies, or choose settings by category. Strictly necessary cookies are always active because they are required for core site and shop functions.

If you reject optional cookies, we continue limited cookieless measurement for essential website performance and security insights. This helps us understand service quality without setting non-essential tracking cookies.

You can update your choices at any time by clearing your browser cookies and revisiting the site, or by contacting us.

How we use your data

We use personal data to:

• Provide and manage products, design services, delivery, and account features.
• Respond to enquiries, send operational updates, and handle support requests.
• Operate and improve our website, forms, club tools, and service reliability.
• Run analytics and campaign measurement in line with your consent settings.
• Meet legal, regulatory, accounting, and fraud prevention requirements.

Who we share data with

We share personal data only where necessary with trusted processors and service providers acting on our instructions, or where required by law.

This may include providers in the following categories:

• Hosting and infrastructure providers used to run the website and data services.
• Payment providers and financial service partners for secure transactions.
• Delivery and logistics partners for order fulfilment.
• Manufacturing and production partners for custom kit delivery.
• Communication tools used for email, SMS, WhatsApp, and customer messaging.
• Analytics and performance tooling used to monitor and improve website effectiveness.

International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards such as UK International Data Transfer Agreement mechanisms, UK addenda to Standard Contractual Clauses, or adequacy regulations.

Retention

We keep personal data only for as long as needed for the purposes set out above, including legal and operational record keeping.

Typical retention windows are up to 6 years for core transaction and business records, with shorter periods where data is no longer needed and no legal requirement applies.

Your rights

Under UK GDPR, you have the right to:

• Be informed about how your personal data is used.
• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion in certain circumstances.
• Restrict or object to processing in certain circumstances.
• Request data portability where applicable.
• Withdraw consent at any time where consent is the legal basis.
• Lodge a complaint with the Information Commissioner's Office.

Marketing

Where we send marketing communications, we do so in line with UK GDPR and PECR. You can opt out at any time using unsubscribe links or by contacting us directly.

Contact and data protection requests

For privacy questions, rights requests, or complaints, contact us using the details below. We may ask for proof of identity before completing certain requests.

If you are not satisfied, you can contact the ICO at ico.org.uk.

Data protection contact

CORE Teamwear Limited

Unit G, Station Works, Ascot, SL5 9ED
Email: hello@enquiries.coreteamwear.co.uk
Phone: 0330 520 1660

You can also visit the Information Commissioner's Office for independent guidance.